How do I prepare my home for the cleaning? In order to provide the highest quality cleaning, we ask that you provide a reasonably clutter-free home by picking up clothes, toys, etc. If excess clutter is present, we do our best to clean around these areas. We do not clean the following: display areas such as Lego’s, electronics, diaper genies, pet waste or dishes. If we will be changing your linens, we ask you to put out clean sheets on top of the bed. For safety reasons, we only change the bottom bedding on bunk beds.
Why are some cleaning services cheaper than others? The truth is, if you think a professional is expensive, wait until you hire an amateur. The underground market seems less expensive on the surface, but in the long run it really isn’t.
What is your time worth? Cheaper services generally require you to find a housekeeper, verify their background, train them, and provide all the supplies for cleaning. You have to manage, supervise, and pay their payroll taxes despite their claim that they are an ”independent contractor” (the IRS almost never agrees; therefore you are liable for all federal withholding taxes and labor law compliance). The “savings” is not worth the risk, especially if the cleaner is undocumented or brings undocumented “relatives” to help clean. Non-professional cleaners often give the cleaning industry a bad name by not paying taxes and hiring illegal workers.
Do you pay for referrals if I refer you? Yes! Your next cleaning is absolutely FREE when you refer us to someone who uses us! For every one you tell that starts weekly or biweekly services with us, you’ll earn a FREE house cleaning. Refer once a month and get 12 FREE cleanings.
- Are you a realtor with clients to refer? Same deal, keep the referrals coming and start giving free cleanings away to attract new customers.
- Looking for a great fundraising idea? Promote our services and earn free cleanings – and then sell the FREE cleanings at your next event or next silent auction. Make sure they are in our service area.
We hate fine print – but here we go. Free cleanings must be redeemed within our service area. Free cleanings are earned after the referred individual completes a minimum of 3 paid services and has selected biweekly or weekly frequency. Free cleanings are limited to 2.0 hours of cleaning. Quit reading and start calling your friends right now.
Are you insured? Yes! Your safety and protection is a top priority.
Are your housekeeper’s employees or subcontractors? Our Cleaning Techs are employees. Thoroughly screened and trained.
Are you a franchise? No, we just look like one because we are just as professional. But, we have the freedom to provide you with a more customized service and our prices are usually slightly lower than the franchises.
Do you do background checks & thorough screening? Absolutely. You’d be shocked at who does not pass.
Does your staff speak English? Yes, our employees must be able to read and speak English because we offer customized cleaning for our clients. We do not use illegal labor which is common with many services. For security reasons, be sure you are dealing with a legitimate service.
Do you take credit cards? Yes, for your convenience we accept: VISA, MASTERCARD, and DISCOVER
Do I have to sign a contract? No! You can cancel any time you wish. You’ll only sign our non-compete agreement and our service agreement when you hire us.
When do I pay for the service? At the time of service. You can leave a check on the counter or we can charge your credit card on file the day of cleaning. If we arrive, and there is no check, we won’t provide service.
What if I’m not satisfied? We offer a 24-hour guarantee on all cleanings. If you are not 100% satisfied with the cleaning for any reason, simply contact our office within 24-hours of your cleaning to arrange a time for us to come back to your home and re-clean areas that were not cleaned to your expectations.
What day and time will you show up to clean? You get to pick your day and time. We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m. You can pick an arrival time of either: 8:00 to 8:30 a.m. or 11:00 to 1:00 p.m. Our clients are not stuck waiting all day for us to show up!
Do you work on Saturday? Yes, upon request and subject to availability. But yes, we have most Saturdays available.
What about my pets? We love them, and we’ll treat them like our own. Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.
Do I have to be home during service? No. We understand that everyone has busy lives, so we do not expect anyone to be present during the cleaning. All we need is a way to get in your home. We are comfortable cleaning it and locking it up for you when we finish. It is common for our customers to provide us with their garage code or spare key to enter the home.
Do you bring cleaning supplies/equipment? We bring all our own supplies. Our customers are not required to provide anything for the cleaning, unless you want to use an specific product (especially for wood floors). We come fully prepared for each job with the exception of a vacuum. All cleaning technicians are equipped with a vacuum but we do use your vacuum in your home for sanitation purposes.
What if I have to rescheduled or cancel my service? Please understand that your appointment has been reserved for you personally and that we do enforce our cancellation policy. We take pride in retaining our wonderful employees through keeping an optimized schedule and reservations are huge part of our business. We require a 48 BUSINESS HOUR notice on all initial cleans and a 24 BUSINESS HOUR notice on all recurring service cleanings.
What if I need some extra tasks or services? We’re not a franchise–we can do what you want. Just call the day before to make your special requests and we will quote you a price for the additional time. Ovens, fridge? Yes!
Do I have to tip your employees? No, it’s not expected, but it is greatly appreciated for work well done.
Should I have a Spring Cleaning Every year? Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine. It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!